Our Guarantee

  

We warrant our IT Service for 90 days of the specific service that was performed.  

(except as noted below) 

Techie Dudes guarantees we will work with you until we get your technical issues solved. We want you to be 100% satisfied with our service. Therefore, we install all parts and perform all repairs according to industry standards and accepted procedures. We warrant our work (except as noted below) against defects and omissions for 90 days from the date you are notified your product is ready for use. Please call right away should you have any questions regarding your service or if problems should recur. We will do our best to address all problems apparent at the time of service. If we do miss something, for whatever reason, we will be happy to remedy the situation as quickly as possible.


On-site service

We warranty our onsite IT Service (except as noted below) for 90 days against defects or errors and omissions. 


Our guarantee covers the following:

Any problems you have asked us to fix in our shop, in your home, or business during an onsite service call. As an example: If we install Windows or any software programs, it will be installed according to industry standards and all available updates and patches will be loaded. All components are installed, working, and connected correctly. If we clean a virus infection, or malware, the computer is free from viruses and malware when it leaves our shop, or when we complete the onsite IT Service.


We cannot warrant things out of our control. Our guarantee does NOT cover the following:

-Microsoft Windows or any software package to be bug free or crash proof. -virus re-infections -effectiveness of antivirus, anti spyware or any security software -stability of internet, ethernet or other network or wi-fi connections. -any peripheral we don’t install, including printers -software not installed by Techie Dudes -any non-standard user settings or over clocking of hardware. Our warranty does not include equipment products not manufactured by Techie Dudes, such as but not limited to computers, laptops, printers, routers, firewalls, network switches, modems, wifi access points, network bridges, and network extenders.  In the event of any equipment purchased through Techie Dudes is defective, it must be repaired by the manufacturer under warranty of the product. We will assist you as much as we can in the repair or replacement of the defective equipment. Onsite service to assist in product repair or replace may be subject to billable onsite time. 


Warranty on replacement parts

We service all types of computers, old and new. Sometimes original equipment manufacturers do not offer “new” parts for sale, therefore only refurbished or used parts are available to repair your computer. Some repair parts may be hard to locate and may only be available from one vendor. To protect you, unless otherwise represented to you, we offer a 90 day warranty on all replacement parts which begins the date you are notified that the repairs are completed. Special order, used or limited availability parts may have a shorter warranty or none at all. We offer no guarantee or warranty on the time it will take a vendor to service a warranted product.

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